Purchase Policy

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Our goal is to make your purchasing experience easy, efficient and equitable, so we can get you on your way to live events as quickly as possible. The following is designed to ensure your satisfaction and understanding of the purchase process on the Konpaevents Tickets site.

Currency
All ticket prices for events that occur in the United States are stated in U.S. Dollars.
Payment Methods
We accept several methods of payment to accommodate your needs. If the event for which you are buying tickets is located in the United States, Konpaevents Ticketing accepts American Express, Visa, MasterCard, Discover via Paypal.
Who You Are Buying From
Konpaevents Tickting acts as the agent to those who provide events, such as venues, teams, artist representatives and fan clubs, promoters and leagues (“Event Providers”). When you purchase a ticket for an event Konpaevents Ticketing will be handling the transaction and collecting payment for the Event Provider/Promoter.
Pricing and Availability
We sell tickets on behalf of Event Providers, which means we do not set the ticket prices or determine seating locations.
Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with Konpaevents Ticketing customer service whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Service Fees and Order Processing Fees
Tickets purchased on our Site are typically subject to a  $5 per ticket service fee, meaning if the promoter selling the event ticket for $20 + our $5 fee you will pay $25 for the ticket.
The $5 fee goes toward our credit card processing fee.
Canceled and Rescheduled Events
Occasionally, concerts are canceled or postponed. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that concert.
Billing Information Verification
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing.

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